Error Updating the Template Try Again

[farrelldoc]

The problem I'm having is that I can't edit my templates. At first, I was able to copy and change the osTicket template, but now I can't change either one, although I can copy, any template that I create or that is already there cannot be edited. There are no obvious errors (callout errors next to fields), just a notice in a red div at the top that says Error Updating the Template Try Again.

One thing that is weird is that when I copy a template, the code for the template appears above the page (above the container div) until I start to "edit" and then it goes away. I should have copied it, but I don't want to do it again for fear that my whole installation will blow up.

Let me add that I can't upgrade because I have too many customizations that I didn't document. I have posted several times about this and the conclusion has always been that I should stay with the version I have. (I use my support site every day, but I'm the only staff and I only have a few customers, so it works well enough for me, but I would like to fix these errors.)

Thanks,
Karen

[KideLightniny]

This would take my variable PrinterName from NB and set the default printer to be that printer, right?

When I try, I get an error that "there is no printer called PrinterName"

I set that variable using the RAC plugin list.

David Payer