[ask] customize osticket form

[erie]

hi bro.. i do some customize for osticket web form.. put 3 additonal inputbox and i already add 3 row in ticket table in database and make some customize in class.ticket function create and show.. and it normally work in web form..
but after i customize this,i find my fetch email using pop3 doesnt work anymore..
it works fine when i havent customize it..

does anyone know why this happen? do i still need to customize something to make this email fetch work?
please help me..

[ntozier]

When a ticket is opened via email it doesn't have a value for the fields that you added. You have to tell OSTicket what the default values for those fields are, or set them as not required. If you open include/class.mailfetch.php circa line 239 you can add defaults there.

I added fields called Agency and Program and have the following there:

$var['agency']="45";
$var['program']="10";

[erie]

Originally Posted by ntozier

When a ticket is opened via email it doesn't have a value for the fields that you added. You have to tell OSTicket what the default values for those fields are, or set them as not required. If you open include/class.mailfetch.php circa line 239 you can add defaults there.

I added fields called Agency and Program and have the following there:

$var['agency']="45";
$var['program']="10";

hi.. after i set the addtional field as not required.. the fetch email is work fine now..
but actually i want this 3 fields to set as required,so user must input these 3 fields when using the web form..
and i dont need the value of these 3 addtional field when ticket is opened via email.
so how can i set these 3 addtional fields to required and the mail fetch still work?

[ntozier]

Set them back to being required, and setup the defaults like I posted.

[erie]

Originally Posted by ntozier

Set them back to being required, and setup the defaults like I posted.

are the default value will show in view ticket ??
ex:if i have 1 addtional field 'country' and i set it as required and set the default like ur said as 'us'
and when user open ticket via email are the country field in viewticket will show 'us' ??

[ntozier]

No.

Setting the default like I described is only for EMAILED tickets.

Originally Posted by erie

are the default value will show in view ticket ??
ex:if i have 1 addtional field 'country' and i set it as required and set the default like ur said as 'us'
and when user open ticket via email are the country field in viewticket will show 'us' ??