Moving database and application

[hamidi]

hye guys,

how can i move my osticket application and the database to new server n domain? i just export the original database to the .sql file. & paste the osticket files into new htdocs file server. "Fatal Error: Contact system adminstrator." appeared. please help ya! what file need to modified?

[ntozier]

It depends on how you had things setup originally. you should consult your php.log and webserver logs to see what the actual error is.

[scottro]

You can try modifying the following in main.inc.php to give you the exact error that triggered that error to print out.

PHP Code:

if($ferror){ //Fatal error
        Sys::alertAdmin('osTicket Fatal Error',$ferror); //try alerting admin.
        die("<b>Fatal Error:</b> Contact system adminstrator."); //Generic error.
        exit;
    } 


I would first try replacing that with:

PHP Code:

if($ferror){ //Fatal error
        Sys::alertAdmin('osTicket Fatal Error',$ferror); //try alerting admin.
        die("<b>Fatal Error:</b> $ferror"); //Specific error.
        exit;
    }