Mail when staff member answer

[pak]

Hi all

I can't find out how to get email when a staff member answer to one assigned ticket.

I get mail when new ticket is created
I get mail when the ticket is closed
I don't get mail when staff member answer to ticket

some hints?

Thank you so much

Paolo

[ntozier]

Admin panel -> Settings -> Autoresponders -> "New Message:"

[pak]

Hi ntozier
thanks for support...

it's already all checked

Is this a feature of 1.6 version?

[ntozier]

Yes, it should work in 1.6ST. At least it works for me... but I do use it a little differently then you do.

Under Alerts and Notices -> New Message Alert

I do not use assigned staff. I use Department Manager. My department managers email is a email list though that has all the employees in the department on it. Maybe there is a problem with this that I don't know about.

[pak]

Hi ntozier,
I'll try to configure in the same way as you done and I'll let you know

Thank you so much

[ntozier]

Glad to be of assistance.

[pak]

I don't really fully understand how I did configure it, but all seems to work now...
Thankyou for your hint

Have a great day

[ntozier]

Glad to hear that you got it working!

You have a good day too.