Tracking A Customer

[davidrsim]

We're evaluating osTicket.

We work with a number of large organisations who have a number of staff who may log support requests. We manually log requests and don't currently have a need for a client facing interface.

We currently track these requests in such a way that we can pull up a list of everything outstanding for a company, regardless of who in that company logged it. Is there any way to do this in osTicket? A department per company, perhaps?