Fatal Error: Contact site admin.

[steve_l]

trying to install to demo - evaluating whether we want to replace our existing software with osticket. this is the second show stopper I've hit. the first was not having insert privileges for the database (not mentioned in the install instructions but very much needed to accomplish the setup).

anyway, when browsing to /osticket/scp/admin.php and to /osticket I get a page with only the message:

Fatal Error: Contact site admin.

I've followed the directions at http://www.osticket.com/forums/showp...85&postcount=4 to start displaying errors but didn't see any change in the error display. I can't find anything in the httpd logs to explain this, in fact those logs show successful access to the http docs (pages) so now help there.

I'd really like to give this software a try but it's rapidly becoming more work than it's worth.