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Old 05-17-2009, 10:17 PM
Chris_89 Chris_89 is offline
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Join Date: May 2009
Posts: 1
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Hi everyone,

We are currently looking in to help desk support systems and we need the following:

- A non user oriented system (i.e. anyone can request a ticket)
- A tracking database (used to build up a knowledge base)
- Able to run via email (i.e. An email sent to a certain address will be processed into a ticket by the help desk system).

Is osTicket flexible enough to do this?

Thanks,

Chris
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