osTicket Features

[Chris_89]

Hi everyone,

We are currently looking in to help desk support systems and we need the following:

- A non user oriented system (i.e. anyone can request a ticket)
- A tracking database (used to build up a knowledge base)
- Able to run via email (i.e. An email sent to a certain address will be processed into a ticket by the help desk system).

Is osTicket flexible enough to do this?

Thanks,

Chris

[Gasgà1]

- A non user oriented system = Yes
- A tracking database = What??? The database mysql is used to store tickets etc.

[craigreilly]

there are posts of Starsol being implemented. I have done it - but also did some other mods so I can not send it to you. If you can find the post re Starsol - give it a shot.

[masino_sinaga]

Originally Posted by craigreilly

there are posts of Starsol being implemented. I have done it - but also did some other mods so I can not send it to you. If you can find the post re Starsol - give it a shot.

Here is the topic regarding StarSol's FAQ Manager Integration with osTicket:

http://www.osticket.com/forums/showthread.php?t=128

Best regards,
Masino Sinaga