Does osTicket SOAP not work with associate arrays?

[NotionCommotion]

Hi! First start with the SOAP mod is great. But don't understand why I sometimes get Uncaught SoapFault exception errors. Then, I found that the order of the elements in the $args array has an impact. Didn't expect that! See how the following first call works but not the second. Is it the Mod, or my server? Please provide any thoughts and suggestions. Thank you!

PHP Code:

<?php

require_once('api/soap/lib/classes/nusoap.class.php');

$osticket = new SoapClient('http://www.xxx.com/osticket/api/soap/index.php?wsdl');

$args = array(
    'username'        => 'username',
    'password'        => 'password',
    'ticketData'    => array(
        'name'      => utf8_encode('sir Test'),
        'email'     => utf8_encode('some@email.com'),
        'subject'   => utf8_encode('testing'),
        'message'   => utf8_encode('this is a message'),
        'topicId'   => 3, //topic Website Support
        'pri'       => 2, // default priority
        'phone'     => '012-345678'
    )
);

try {
    // Send the request and receive the ticketID
    $result = $osticket->__call('ostTicket.open',$args);
}
catch (SoapFault $e) {
    throw $e;
}
echo('first '.$result);

$args = array(
    'password'        => 'password',
    'username'        => 'username',
    'ticketData'    => array(
        'name'      => utf8_encode('sir Test'),
        'email'     => utf8_encode('some@email.com'),
        'subject'   => utf8_encode('testing'),
        'message'   => utf8_encode('this is a message'),
        'topicId'   => 3, //topic Website Support
        'pri'       => 2, // default priority
        'phone'     => '012-345678'
    )
);

try {
    // Send the request and receive the ticketID
    $result = $osticket->__call('ostTicket.open',$args);
}
catch (SoapFault $e) {
    throw $e;
}
echo('second '.$result);

?>

[teryakisan]

I've dealt with a similar problem in the past. See post #2 in this thread.

http://osticket.com/forums/showthread.php?t=7833

While not a direct answer, the explanation of the code should get you pointed in the right direction.

In essence is says that there must be another array there that yours is dependent upon. You must make sure they are BOTH in the same order.

I have never applied the SOAP mod but I'll bet a nickel that's the problem.

[NotionCommotion]

Hi teryakisan,

Thank you for your reply.

Your example is dealing with paired arrays and appears to be different.

I am passing the data via SOAP. At the other side, it is retrieved (see below). For some reason, the data passed has to be in this same order as how it is retrieved. What is the purpose of giving a name to the name-value pairs if this is the case? Maybe it is how I configured PHP/SOAP?

PHP Code:

    $server->register('ostTicket.open',
        array(
            'username'      => 'xsd:string',
            'password'      => 'xsd:string',
            'ticketData'    => 'tns:TicketData'
        ),
        array(
            'ticketId'    => 'xsd:int'
        ),
        SOAP_NAMESPACE,
        false,false,false,
        'Adds a ticket to the system'
    ); 


[NotionCommotion]

Turns out SOAP (or some versions of it) requires names in order, and might not even care what the specific name is as long as it is in the correct order. Silly, but at least I can get it working.