osTicket v1.7-RC1 - discussion

[sarsonj]

Hi guys,

we are long term users of osTicket and we are very satisfied with it. Today, we've upgraded to 1.7RC2 and I like new layout / functions. However, I miss few function, that were in 1.6. Did I something wrong, or those functions are not there (yet)?

- Ban email & delete ticket from ticket detail - in 1.6 when spam ticket was created (usually happens with tickets, that we got by email) there was button / action to delete ticket or/and ban all tickets, that will come from same email. I didn't find this function in 1.7. Is there a way to delete ticket or ban email from detail view? It would be very useful.

- Default order of tickets - if I understand correctly, default order of tickets is "oldest first". I was used to use "newest first" ordering in 1.6. I can change ordering with click on Date field, but this setting is not permanent - osTicket don't remember this when coming to open tickets again.

Anyway, that you for your work!

Jindrich

[yaqwer]

Any news on stable version or a new RC?

yaqwer

[n4ikita]

Hi! Really need your help.
I'm trying to add an image separator between "New Ticket" and "Opened Ticket [3]" on page ../scp/tickets.php
Used the "echo". Used a "div". But no results.
Here's the code:

$nav->setTabActive('tickets');
if($thisstaff->canCreateTickets()) {
    $nav->addSubMenu(array('desc'=>'Новая Заявка',
                           'href'=>'tickets.php?a=open',
                           'iconclass'=>'newTicket'),
                        ($_REQUEST['a']=='open')); 						
}

// Here div or echo.

if($cfg->showAnsweredTickets()) {
    $nav->addSubMenu(array('desc'=>'Открытые ['.($stats['open']+$stats['answered']).']',
                            'title'=>'Открытые заявки',
                            'href'=>'tickets.php',
                            'iconclass'=>'Ticket'),
                        (!$_REQUEST['status'] || $_REQUEST['status']=='open'));

[n4ikita]

Originally Posted by n4ikita

Hi! Really need your help.
I'm trying to add an image separator between "New Ticket" and "Opened Ticket [3]" on page ../scp/tickets.php
Used the "echo". Used a "div". But no results.

I used 2 background. And it works!

[vhiering]

Hi Peter, i am reading through the instructions to install and you mention a term i never heard of...."to clone the public repository."

i am not a pro. would it mean to simple ftp the files without any .exe installer?

[mikailtunc]

Hi there,
I have noticed the following (what I believe to be) bugs in a clean install of RC2.

• Even when no attachment is submitted to a ticket, the staff sees the following: "File upload error - Invalid file type for"
• In "Alerts and notices", I cannot select the radio button 'Department Members' under 'Overdue Ticket Alert'.

[dav]

Hello,

I have a feedback that is based on comparison with Hesk support free features and I found that some features there are important but not included in ostickets like suggestion of related knowledgebase articles before final ticket submission.

Another thing, we need user account or registration to be optional (required or not required for users) instead of ticket ID/email used for login, so that each user find the tickets under his account.

If the user by mistake press back button while s/he is writing the ticket, s/he will lose all of what s/he wrote, in other modules, this doesn't happen where user press forward and find what he wrote.

Last thing, it would be a great idea to view the sender IP and/or country flag/name for each ticket.

Can we consider this in the next version 1.7?

I hope yes.

Thank you