Admin User/Password not accepted

[CryoGenID]

Hey :-)

I just installed the software (RC2) and tried to login using my username and password which I had defined during setup.
But I always get "Authentication Required".
I already looked into the main.php-file and saw that the suggestion with the session.cache_limiter ist correctly set to "nocache".
So that can't be it...
Also I have enabled the display_errors and display_startup_errors but none appear anywhere.
I have looked into the db and the admin-user is correctly set up there.
I have also used the md5 hash from a thread here and exchanged that but that password also doesn't work :-(

What else can I do to be able to login?

System:
PHP 5.2.4
MySQL 5.0.45
Gentoo Linux

On the same server I have for example Typo3 and Mantis running without difficulties...

Any help is really appreciated ;-)

Thanks!

Best regards,

Christian

[CryoGenID]

Anyone?

[4ice]

Originally Posted by CryoGenID

Anyone?

This is indeed strange. Are you willing to give the address and (test) username and password?

I want to take a look myself, because at the moment I am not sure what is going wrong.

[CryoGenID]

Thanks for your reply!

Sure, here is the data:

URL: http://helpdesk.xentea.com/scp/index.php
Username: admin
Password: test

If you enter the correct username&password it says: "Authentication Required"
If you enter a wrong username&password it says: "Invalid Login"

So the systems seems to check if username&password is correct...

Thanks for helping me :-)

Best regards,

Chris

[4ice]

Originally Posted by CryoGenID

Thanks for your reply!

Sure, here is the data:

URL: http://helpdesk.xentea.com/scp/index.php
Username: admin
Password: test

If you enter the correct username&password it says: "Authentication Required"
If you enter a wrong username&password it says: "Invalid Login"

So the systems seems to check if username&password is correct...

Thanks for helping me :-)

Best regards,

Chris

I get the same problem. Not that I thought it would be different btw but you never know.

It's hard to figure out what's wrong on someone else his server, but let's see what we can do.

The message "Authentication Required" is found in 3 files. Can you change 2 of them? I want to know which one shows up.

In ./scp/login.php change it to "Authentication Required 1" and
in ./scp/staff.inc.php change it to "Authentication Required 2".

Are you sure sessions are working? Can you do a test for yourself?

Edit: I sent a PM to you

[CryoGenID]

Thanks a lot for your answer, I will answer via PM ;-)

[dma02]

Hey,
Were you able to figure the issue with the admin login?

I've just completed my install and got the same error.

Please advise.

[CryoGenID]

Hey :-)

We have solved it yesterday...
It was a problem with the Zend Optimizer which was deactivated...

Not it is running fine

Big thanks to 4ice and peter for your help! *ThumbsUp* :-)

Best regards,

Chris

[mivex]

Sorry but i don't understand, i have always the same errors. duringthe login with my administrator user and password there is the same error :" Authentication Required"

what can I do to solve this problem?

[mivex]

To solve the problem of "Authentication Required" you need to go on your DB mysql select the table OST_STAFF, click to show and go to your user admin string and modify, go to the tab "isactive" and change from 1 to 0.
after try to login.

I solved this problem in this way