oSTicket or eTicket

[Corey]

Hey guys,

I have a huge user base, around 700,000 users and we get around 1,800 new sign ups a day.

What's the best choice for me oSTicket or eTicket?

I also have a few questions.

Will osTicket be adding captcha anytime soon?

eTicket explains step by step on how to set up Mail Handling, does osTicket have a step by step support page on how to set up pipe emailing?

I noticed osTicket has 'ip_address' in the database but I do not see it when viewing the actual ticket, whereas eTicket does show the IP address.

What's more advanced, eTicket or osTicket?

Thanks,
Corey

[4ice]

Hi Corey,

We are currently trying to release a more stable version of osTicket. After this release we will be starting adding new functionalities. But at the moment there is no way to tell when captcha will be added.

Showing the ip address is something that is not very difficult. I might be able to give you some tips on how to do this later on.

And eticket is based on osTicket, so just see if you like it. One thing is sure, osTicket will continue to improve.

[Corey]

Yeah I added the IP thing.. Just thought it would be a default feature.

<tr>
<th>IP Address:</th>
<td><a href="http://whoisx.co.uk/<?=$ticket->getIp()?>"><?=$ticket->getIp()?></a></td>
</tr>

I tried eTicket, but it has way to many bugs.

[4ice]

I looked into it and if you want to show the IP address do the following:

In ./include/staff/viewticket.inc.php add the following code:

PHP Code:

<tr>
    <th>IP address:</th>
    <td><?php echo $ticket->getIP(); ?></td>
</tr>

under:

PHP Code:

<tr>
    <th>Create Date:</th>
    <td><?=Format::db_datetime($ticket->getCreateDate())?></td>
</tr>

This should do it

[Corey]

Read my post above.

Thanks though,
Corey

[4ice]

Originally Posted by Corey

Read my post above.

Thanks though,
Corey

LOL, I when I pressed add reply yours wasn't there yet.

Well at least we know it works and I'm glad you went for osTicket