[MOD] Forgot Ticket Number

[masino_sinaga]

I made a modification in order client are able to get their ticket number list. Just in case if client forgot their ticket number, without having to re-open a new ticket.


Forgot Ticket Number? appears beneath the Check Status button on index.php page.


Client only need to enter email address and press the Send My Ticket List button, then osTicket will send the ticket number list to the client who request it.


The message after osTicket send email to the client. It also will verify whether the email exists in the system or not. If the email does not exist, there will be message notify client that the email address does not exist in the system.


Email that received by client, only contains of the ticket number which has status as "opened". Admin can define the email template (see part 2 at my second post below)

Full article and code:
Add Forgot Ticket Number Feature into osTicket System v1.6 RC5

Hope this is helpful.

Sincerely,
Masino Sinaga

[masino_sinaga]

As Admin, you are able to define the email template that will be used, from Admin Panel -> Emails -> Templates -> osTicket Default Template -> Forgot Ticket Number.


I combined the Check Status Ticket Form with Forgot Ticket Number Form in one page. It depends on which menu that client select, then the other will be collapsed. At the image above, client are selecting Check Status menu, then Forgot Ticket Number section will be collapsed, and vice-versa.

Full article and code:
Add Forgot Ticket Number Feature into osTicket System v1.6 RC5

Sincerely,
Masino Sinaga

[Ausy]

Excellent mod, thanks.

[masino_sinaga]

You're welcome.

Sincerely,
Masino Sinaga

[michael.therrien]

Yet another great MOD by masino_sinaga.
I will install this when I start using the client-side!!!

[masino_sinaga]

Thanks, Michael.
I hope it is useful.
Let me know your feedback afterwards.

Sincerely,
Masino Sinaga

[steveat]

Greetings from Vienna

I have made the neccessary changes .... but now i cant come in my template ... its just a white page .

Any idea ?

Thanks

steve

[masino_sinaga]

Hi Steve,

I have tested this module in my place and everything worked fine.

Anyway, may I know the URL that displayed your blank page?

Sincerely,
Masino Sinaga

[steveat]

Thanks for your answer ...

I solved this problem now ... but now my customers dont receive the New Ticket Autoresponse ...

got any idea about this ??

regards from vienna

steve

[masino_sinaga]

Hi Steve,

Sorry, I have no idea about the last thing happened to you. Have you checked the setting regarding this from your admin panel?

If you don't mind, please open new thread regarding this if your last case does not have the relationship between this modification.

Thanks.

Sincerely,
Masino Sinaga