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Old 01-08-2010, 09:22 AM
Sabbi Sabbi is offline
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Join Date: Jan 2010
Posts: 1
Default Attachments on Ticket-Replies don't work

Hi all,

I just trying out some things with osTicket, and I get a problem with attachments to outgoing mails (I reply to a ticket online and want to attach a file to the customer).

The mail is sent, also the attachment it sent, but the customer only gets an 'empty' mail, since the headers are messed up. In the mail-source, everything is there, but it looks like some CR/LF issue to me - so the clients cannot display the mail/attachment correctly.

From the mail-source I get (Tested with Thunderbird and Outlook):

Quote:
--=_5f01975acae1b7950947875662e9f673

Content-Transfer-Encoding: base64

Content-Type: image/jpeg;

name="bla.jpg";

Content-Disposition: attachment;

filename="bla.jpg";



/9j/4AAQSkZJRgABAgAAZABkAAD/7AARRHVja3kAAQAEAAAAZAAA/+4ADkFkb2JlAGTAAAAAAf/b

AIQAAQEBAQEBAQEBAQEBAQEBAQEBAQEBAQEBAQEBAQEBAQEBAQ EBAQEBAQEBAQICAgICAgICAgIC

AwMDAwMDAwMDAwEBAQEBAQECAQECAgIBAgIDAwMDAwMDAwMDAw MDAwMDAwMDAwMDAwMDAwMDAwMD

AwMDAwMDAwMDAwMDAwMDAwMD/8AAEQgCxQM7AwERAAIRAQMRAf/EALYAAQACAwEBAQEBAQAAAAAA
Notice the extra LF/CF...

Does anybody know how to solve this? Thank you very much in advance.

S.
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