No Email to new Tockets

[lazymoon]

EVerything enabled from autoresponder to cron job. etc.

The admin receive the email sayin a new ticket has been submitted

but the customer never gets an email even if you reply to the customer throught the system the customer does not get an email.

buggy system still.

[ike]

I am having the same exact issue with very similar server settings as Leo. I am almost sure it is not an ISP side problem; reason, other scripts with mail functions are working 100% with no glitch. Therefore I believe it is a bug in osTicket. Does anyone know what modules in osTicket are responsible for handling the email? That will give us an opportunity to look at these modules and see if we can figure it out quickly.

Million thanks to all involved in this awsome project.

[ike]

While looking at the code i found this on line 24 of the class.mailparse.php in the include directory:

class Mail_Parse {

var $mine_message;

I think that line should be:

class Mail_Parse {

var $mime_message;

However, that does not fix the original problem of no email being sent out to posting individual.

Still looking through the modules

[trapikman]

I'm getting a similar error.

The END-USER does not receive a New Ticket confirmation.

The ADMIN receives a New Ticket created confirmation.

When ADMIN updates the Ticket, the END-USER receives an e-mail that that the ticket has been updated.

[trapikman]

OK, the END USER is receiving new ticket confirmation, albeit delayed. I investigated further and it seems this is an anti-mail flood setting on my host.

so, problem fixed.

Oh, I also changed the support e-mail from a gmail account to mydomain account. I'm sure if that was it, but worth a try to anyone still experiencing this error.

cheers.

[majgis]

This problem occurred for my site after I foolishly deleted the main email account.

Here was the solution which got everything back on track:

The issue was caused because php was working as apache user "nobody" and the "nobody" user is not allowed to send mails from the server. So I have pasted the following entries in your .htaccess file

AddHandler application/x-httpd-php5 .php
Action application/x-httpd-php5 "/cgi-bin/php"

and have copied a php binary to your cgi-bin so that php now will work as user "<admin-name>".

[twtv]

Hello,

I am not quite trained in PHPP and does not understand BINARIES you quoted above.

1. I never saw a page where I have to specify the POP3 settings of 'nobody" then how is it sending email?

2. How to make it send an email to the customer thru a desired email address?

A help will be highly apreciated.

Thanks