slashes missing from outgoing emails

[jweiss]

For some reason, osTicket is stripping slashes out of outgoing emails. They appear just fine on the site. This has led to some confusion when we're trying to tell someone to go to a certain path on their local drive.

Our version of osTicket is heavily modified so this bug is likely something we've introduced so all I'm asking is for some pointers on where to start looking. We're using the PHP mail function for outgoing emails, not SMTP.

Thanks,
Jeremy

[jweiss]

I found the problem in INCLUDE_DIR.class.email.php

PHP Code:

$body = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message))); 


For reasons I still don't claim to understand, the above regular expression was taking a line like

c:\Program Files\Whatever\

and turning it into

c:Program FilesWhatever

on all the outgoing messages. So I just removed the regex and settled for just trim-ing that line.

-jeremy