Ask not what osTicket community can do for you - ask what you can do for osTicket community
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#1
10-20-2010, 05:45 AM
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tickets answering via mail
Is osTicket able to respond tickets via mail? Example: user@comp.org sends ticket; manager@comp.org gets alert "new ticket created"; manager@comp.org sends mail to osTicket using his mail client; user@comp.org gets answer from osTicket. I need this because some of my staff can't using web interface, mail client only. Thanks and sorry if my English is bad 
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#2
10-20-2010, 10:42 PM
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Customers can add replys via email, but staff need to respond through the staff control panel.
__________________
"Tho' we are not now that strength which in old days moved earth and heaven, that which we are, we are-- one equal temper of heroic hearts, made weak by time and fate, but strong in will to strive, to seek, to find, and not to yield." - Tennyson
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#4
10-21-2010, 10:30 AM
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