Unable to retrieve incoming emails

[hoffmana]

Recently setup osticket for a small group to manage help desk ticket. The system has been working great and really helping.

I wanted to get the incoming emails to work with the system and configured IMAP. Initially it was not allowing me to enable IMAP because PHP IMAP was not installed. After I installed this on the system it let me connect.

Enable POP/IMAP email fetch is enable (email piping is off). However no emails to coming into the system. Could it be that PHP was not originally compiled with IMAP? Or is there something else that I'm missing.

Thanks in advance!

[vpxavier]

Did you schedul a cron job?
See the documentation for the cron job.

In fact to allow this, you have to schedule a script to automate the verification for new mails every X minutes on the server.

Hope this helps...

[scottro]

Originally Posted by vpxavier

Did you schedul a cron job?
See the documentation for the cron job.

In fact to allow this, you have to schedule a script to automate the verification for new mails every X minutes on the server.

Hope this helps...

For example:

* * * * * /usr/bin/php /var/www/tickets/api/cron.php

[hoffmana]

Thanks for your help with this. I setup the cronjob and immediately it appears to be working.

One follow-up question, on the emails of course it says "--do not edit--". When we do a reply to any of the helpdesk emails, it automatically adds "On 4/7/11 4:44 PM, "Support" <helpdesk@support.com> wrote: " on the line above the do not edit.

Is there any (simple) way to make the system ignore this so that it doesn't attach to the ticket in the database?

[samking]

Good morning all

i installed osticket 1.6 about two weeks ago and managed to configure the form based functionality well .

however the mail fetch has failed to work so far regardless of trying several times.

i have :
- set the pop/imap
- tried a script for cron.php( but this is giving a blank log file)

what could i be doing wrong?

[scottro]

Originally Posted by samking

Good morning all

i installed osticket 1.6 about two weeks ago and managed to configure the form based functionality well .

however the mail fetch has failed to work so far regardless of trying several times.

i have :
- set the pop/imap
- tried a script for cron.php( but this is giving a blank log file)

what could i be doing wrong?

What do you mean by a "script for cron.php"? What are you using to get cron.php to run?

[ntozier]

Generally you should post your own thread and give us some server information so we know how to tailor our replies. Since you haven't really given us anything to go on I have some general questions:

Do you have php5-imap installed? This php package is required for polling mail.

Have you configured cron or Windows Task Scheduler to run the cron.php?

[samking]

Originally Posted by ntozier

Generally you should post your own thread and give us some server information so we know how to tailor our replies. Since you haven't really given us anything to go on I have some general questions:

Do you have php5-imap installed? This php package is required for polling mail.

Have you configured cron or Windows Task Scheduler to run the cron.php?

thank you ntozier for the reply

i will try to answer your questions ,
-yes i do have cron set ( took me through loops though )
-yes i have imap installed

in addition , i am using windows 2008 server for deployment in an in-house environment with a 2007 exchange server

from the wikis , i felt that piping would have been most suitable for me ( i could be wrong) but then i can't identify how to set it up in my kind of environment