I am Loving OSticket.
I have been using OSticket for a few months and have found many other uses for it by customizing some of the labels. I am currently using it for a helpdesk for Internal IT support issues with few modifications, and I am using another instance as a project management system for handling customer assessments and providing updates to the sales reps of the account along with a central repository of files that are attached to each assessment. Instead of tickets, we are using the term projects and there are more custom fields and some other custom forms specific to our process.
I also have plans to begin using it as an RMA tracking system and customer service case management system.
So my question to the OSticket community, other than just a simple support helpdesk system, what other uses have you found for OSticket. Help our imaginations run wild. Obviously with other uses, the scale of OS could continue to expand!!!