OS-Ticket: mysql-Password problems

[gabeBU]

Hello Guys

I want to setup an osticket-system with XAMPP. I allready made a database for the system and made a user called "osticket". For the test i just leave the password blanc. The failure message is: please set a password. I set a password then it comes: "Cannot connect to the database"....

what did i wrong?

PS: Sorry my english is not very good^^

[ntozier]

Set a password for the MySQL user. Use said password in your test.

[gabeBU]

I set the password....but it cannot connect. Here's the error log:

Warning: mysql_connect() [function.mysql-connect]: php_network_getaddresses: getaddrinfo failed: Der angegebene Host ist unbekannt. in C:\xampp\htdocs\include\mysql.php on line 26

Warning: mysql_connect() [function.mysql-connect]: [2002] php_network_getaddresses: getaddrinfo failed: Der angegebene Hos (trying to connect via tcp://%:3306) in C:\xampp\htdocs\include\mysql.php on line 26

Warning: mysql_connect() [function.mysql-connect]: php_network_getaddresses: getaddrinfo failed: Der angegebene Host ist unbekannt. in C:\xampp\htdocs\include\mysql.php on line 26

[ntozier]

have you granted permissions to the MySQL user on the database?

at cli it would be something like:

grant all privileges to username@localhost identified by 'password';
flush privileges;

If your MySQL server is not on the same host as your webserver (OSTicket installation) you will have to tell MySQL that the web server is allowed to connect.