osTicket Support
A successful solution goes beyond great software; It includes correct implementation with reliable and effective on-going support. osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support and services.
Community Support
osTicket has a robust community of users ready to help you get started. The osTicket forums is a great place to get assistance, guidance and help. In addition to the forums, osTicket wiki provides useful collection of educational materials, documentation, and notes from the community. For organizations looking for greater level of support, we provide professional services and custom commercial support to suite your needs.
Commercial Support
osTicket offers support packages based on your company needs. Get guaranteed response times and access to the core development team via email, instant message, phone or in person. Don't let technical problems impact your customer support experience, have expert help on-hand to solve complex technical issues and help ensure you get the most from osTicket.
- Production support
- Updates and patches support
- Priority response based on SLA
- Unlimited incidents
- Access to core development team
Professional Services
Launching a new customer support system within your organization can be a daunting task full of complex issues. To this end, we provide expert services and the know-how to help you quickly implement and leverage the full potential of osTicket's features and functionality.
- Professional Installations
- Implementation support
- Complex configurations
- System migration and integration
- Custom features and mods
We recently upgraded our server-park and needed some help with osTicket migration. It only took an email and very little time for osTicket team to solve our problems. The peace of mind we need to service our customers!
- Stein Inge