osTicket Support

A successful solution goes beyond great software; It includes correct implementation with reliable and effective on-going support. osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support and services.

Community Support

osTicket has a robust community of users ready to help you get started. The osTicket forums is a great place to get assistance, guidance and help from the community. In addition to the forums, osTicket wiki provides useful collection of educational materials, documentation, and notes from osTicket users. For organizations looking for greater level of support, we provide professional services and custom commercial support to match your needs.

Commercial Support

osTicket offers support packages based on your needs. Get guaranteed response times and access to the core development team via email, instant message, phone or in person. Don't let technical problems impact your customer support experience, have expert help on-hand to solve complex technical issues and help ensure you get the most from osTicket.

  • Production and operational support
  • Best practices and performance audits
  • Updates and patches support
  • Priority response based on SLA
  • Issue resolution - unlimited incidents
  • Access to core development team

Professional Services

Launching a new customer support system within your organization can be a daunting task full of complex issues. To this end, we provide expert services and the know-how to help you quickly implement and leverage the full potential of osTicket's features and functionality.

  • Professional Installations
  • Implementation support
  • Complex configurations
  • System migration and integration
  • Custom features and mods
For more information or to discuss your needs, please contact us today.