Post-Install Setup Guide

From osTicket Wiki

Post-Install Setup Guide

Once osTicket has been installed you need to further configure it via admin panel before it is fully usable. Only staff with admin's privileges can access the admin panel. Please use the username and password created during the install process.

Email Setup

Setting up your system to accept emails varies from system to system and your personal preference. osTicket allows you to route unlimited number of emails as incoming tickets. To add new email go to Settings=>Email Config in admin panel. For detailed instruction please see Email Settings Guide

Email Templates

osTicket ships with generic email templates used for auto responses, alerts and replies. To customize them to fit your corporate speak please go to Email Tab in admin panel. For detailed guide and available variables please see Email templates guide

Help Topics

In addition to emails, clients/users can also use an online form to create tickets e.g http://www.yourdomain.com/support/open.php. Help topics helps maps online inquiries to a department and assigns priority without the need for the user to select a department or/and ticket priority.

Departments

Departments are used to categorize incoming tickets and also as access mask for staff members. For example you can restrict staff's tickets access based on departments. To manage departments go to Departments tab in admin panel.

Staff Members

osTicket allows you to add unlimited number of representatives to the system. Each staff member is assigned to a group and a department which determines the level of permission.

System Preferences

To disable or change system settings go to Settings Tab in admin panel.