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osTicket Release Notes

osTicket 1.7.0 - Stable Release (April 02, 2013)

  • Ticket Filters Support
  • Dashboard Reports
  • Canned Attachments
  • Database-backed Attachments
  • Multi-File Upload Support
  • Service Level Agreements
  • Client-side Knowledge Base - Searchable FAQs
  • Ticket Export Support (PDF/CSV)
  • API - JSON/XML/EMAIL Support
  • Unicode - Better and more consistent international text handling
  • Flexible Template Variables
  • CSRF Protection
  • Teams - Ability to create and assign tickets to teams
  • Better, Fast and Secure Code

osTicket v1.6 ST - Stable Release (February 09, 2010)

  • Security related fixes
  • Bug fixes reported from the previous release
  • Captcha support
  • Auto-refresh support
  • Improved email parsing - support for nested mime messages (Apple Mail)
  • Improved ticket locking and auto-unlock support
  • New template for staff created tickets
  • Canned/premade response on new ticket page (staff)
  • Base variables support on canned/premade responses
  • Session IP binding made optional
  • Other minor improvements

osTicket v1.6 RC5 (June 26, 2009)

  • Security issue fix
  • Fixes to countless bugs reported from the previous releases
  • Email overhaul: IMAP/POP support, SMTP support
  • Multiple mail templates support
  • Internal notes alerts (staff)
  • Answered ticket's queue introduced
  • Ability to edit tickets (basic info only)
  • Improved ticket search - messages and responses.
  • Due date support
  • System logs - Configurable log levels.
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